At Aithra Studio, we want you to love your purchase. Your satisfaction is our priority, and we are committed to providing high-quality art prints and products. Please read our refund and return policy carefully to understand how we handle returns, exchanges, and refunds.
Important: All Aithra Studio products are printed on demand and made to order specifically for each customer. Because of this made-to-order production process, we do not accept returns or offer refunds for change of mind, buyer’s remorse, incorrect size selection, or any other reason unrelated to a defect or fulfillment error.
1. Returns
Due to the made-to-order nature of our products, we only accept returns under the following conditions:
- The item is defective, damaged in transit, or incorrect.
- The issue is reported within 7 days of receiving your order.
- The item must be unused and in the same condition you received it.
We do not accept returns for change of mind, ordering the wrong size, color variations due to screen differences, or any other non-defect-related reason.
To report a defective, damaged, or incorrect item, please contact us at [contact@aithrastudio.com] with your order number and clear photos of the issue. We will guide you through the resolution process.
Please note: Customized or personalized items are final sale and cannot be returned unless they arrive damaged or defective.
2. Refunds
Refunds are only issued in the following circumstances:
- The item arrives damaged.
- The item is defective.
- You received the wrong item.
Once your claim is received and inspected, we will notify you of the approval or rejection of your refund or replacement.
Approved refunds (if applicable) will be processed to the original payment method within 7–10 business days.
Shipping costs are non-refundable, except in cases where the item was damaged, defective, or incorrect.
No refunds are provided for change of mind or any reason outside of the conditions listed above.
3. Exchanges
If you received a damaged, defective, or incorrect item, we offer exchanges for the same item. Please contact us within 7 days of delivery at [contact@aithrastudio.com] with your order number and photos of the damage or defect.
We do not offer exchanges for change of mind, incorrect size selection, or other non-defect-related reasons.
4. Damaged or Incorrect Items
We take extra care in packaging, but mistakes can happen. If your item arrives damaged, defective, or incorrect:
- Take clear photos of the item and packaging.
- Contact us within 7 days of receiving the item.
Once verified, we will provide a replacement or, if a replacement is not possible, a full refund including original shipping costs.
5. Non-Returnable Items
The following items are non-returnable and non-refundable except in cases of defect or damage:
- All made-to-order and print-on-demand products
- Personalized/customized items (unless defective or damaged)
- Gift cards
All sales are final unless the product is defective, damaged, or incorrect.
6. Shipping for Returns
Returns are only permitted for defective or incorrect items.
If a return is required due to a verified defect or error, we will provide instructions. Customers are responsible for return shipping costs unless the item is confirmed to be defective or incorrect.
Please contact us before returning any product so we can guarantee a seamless resolution.
7. Contact Up
Questions about refunds or returns? We’re here to help.
Email: [contact@aithrastudio.com]
We strive to make every experience with Aithra Studio smooth, seamless, and satisfying.
At Aithra Studio, we want you to love your purchase. Your satisfaction is our priority, and we are committed to providing high-quality art prints and products. Please read our refund and return policy carefully to understand how we handle returns, exchanges, and refunds.
Important: All Aithra Studio products are printed on demand and made to order specifically for each customer. Because of this made-to-order production process, we do not accept returns or offer refunds for change of mind, buyer’s remorse, incorrect size selection, or any other reason unrelated to a defect or fulfillment error.
1. Returns
Due to the made-to-order nature of our products, we only accept returns under the following conditions:
- The item is defective, damaged in transit, or incorrect.
- The issue is reported within 7 days of receiving your order.
- The item must be unused and in the same condition you received it.
We do not accept returns for change of mind, ordering the wrong size, color variations due to screen differences, or any other non-defect-related reason.
To report a defective, damaged, or incorrect item, please contact us at [contact@aithrastudio.com] with your order number and clear photos of the issue. We will guide you through the resolution process.
Please note: Customized or personalized items are final sale and cannot be returned unless they arrive damaged or defective.
2. Refunds
Refunds are only issued in the following circumstances:
- The item arrives damaged.
- The item is defective.
- You received the wrong item.
Once your claim is received and inspected, we will notify you of the approval or rejection of your refund or replacement.
Approved refunds (if applicable) will be processed to the original payment method within 7–10 business days.
Shipping costs are non-refundable, except in cases where the item was damaged, defective, or incorrect.
No refunds are provided for change of mind or any reason outside of the conditions listed above.
3. Exchanges
If you received a damaged, defective, or incorrect item, we offer exchanges for the same item. Please contact us within 7 days of delivery at [contact@aithrastudio.com] with your order number and photos of the damage or defect.
We do not offer exchanges for change of mind, incorrect size selection, or other non-defect-related reasons.
4. Damaged or Incorrect Items
We take extra care in packaging, but mistakes can happen. If your item arrives damaged, defective, or incorrect:
- Take clear photos of the item and packaging.
- Contact us within 7 days of receiving the item.
Once verified, we will provide a replacement or, if a replacement is not possible, a full refund including original shipping costs.
5. Non-Returnable Items
The following items are non-returnable and non-refundable except in cases of defect or damage:
- All made-to-order and print-on-demand products
- Personalized/customized items (unless defective or damaged)
- Gift cards
All sales are final unless the product is defective, damaged, or incorrect.
6. Shipping for Returns
Returns are only permitted for defective or incorrect items.
If a return is required due to a verified defect or error, we will provide instructions. Customers are responsible for return shipping costs unless the item is confirmed to be defective or incorrect.
Please contact us before returning any product so we can guarantee a seamless resolution.
7. Contact Up
Questions about refunds or returns? We’re here to help.
Email: [contact@aithrastudio.com]
We strive to make every experience with Aithra Studio smooth, seamless, and satisfying.